How it works
01 Request a return
Sometimes something just doesn't fit – and that's perfectly fine. Possible reasons:
- The firmness level doesn't suit your sleeping position
- Your body weight requires different zoning
- You've decided on a different model
Simply send us a short message – we'll take care of the rest.
02 Pick-up or Return
- Mattresses: We pick them up from you free of charge (nationwide by arrangement)
- Pillows, blankets & accessories: These cannot be exchanged for hygiene reasons
- Packaging: Please fold the mattress once and wrap it in foil – we will explain everything step by step
03 Full Refund
Upon receipt of your return, we will refund the full purchase price (excluding shipping costs) to your original payment method within 5-7 business days.
No questions asked, no haggling – simply your decision respected.
Why 100 days?
Real sleep takes time.
Your body needs several weeks to adjust to a new sleep system – especially after years on the wrong mattress. That's why we give you a full hundred nights to experience what good sleep feels like.
- Trial night begins on the first day of delivery – no activation necessary
- Normal sleeping allowed – no protective covers (though we highly recommend our Premium Molton Topper), no fuss
- For returns: normal signs of use are not a problem
- Applies only to mattresses
For questions
Please fill out the contact form