Exchanges & Returns

You can return the goods to us within 14 days. For returns, the return shipping costs are borne by the buyer. With this, we aim to raise awareness of shipping routes and thus minimize return routes.

If you wish to return your order to us, please observe the following points:

1. **Print return slip.**
   You can find the return slip here. Fill it out and include it with your return so we can later assign your shipment to you.
2. Packaging and condition of goodsPlease package the items well to avoid transport damage. It is best to use the package and packaging materials you received from us. Please ensure that the returned items are clean so that we can refund the full purchase price. Items that return to us damaged cannot be refunded.
3. Postage for the returnPlease ensure that your return is sufficiently franked. For packages returned without postage and insufficiently franked packages, the penalty fee of €15 charged by DHL will be deducted from the credit for the return.

Additionally, we advise you to use insured shipping. On the one hand, you can track your return this way. On the other hand, your shipment is insured in case of loss by your shipping service provider.

The return address is:

SR Betten Vertriebs GmbHMühlenstr. 2053721 Siegburg

The refund for the returned items, excluding delivery costs, will be issued within 14 business days after receipt and inspection of your return in our respective logistics. The refund will be made via the originally chosen payment method.