Shipping policy

Last updated: June 2026

We want your order to arrive quickly, transparently, and reliably. Below you will find all information regarding shipping, delivery times, shipping costs, and delivery.

1. Delivery area
We currently ship to Germany, Austria, Belgium, the Netherlands, Luxembourg, and France. Delivery to other European Union countries may be available on request. The delivery country available for your order will be shown at checkout.

2. Shipping providers
Depending on the delivery country, parcel size, and availability, orders are shipped via DHL, DHL Warenpost, or DPD. In exceptional cases, an equivalent shipping provider may be used for individual shipments.

3. Processing tim
Unless otherwise stated on the relevant product page, processing takes 1–2 business days from order confirmation. For advance bank transfer payments, processing begins once payment has been received.

4. Delivery times
Unless a different delivery period is stated in the relevant offer, delivery takes place within the following timeframes:

Germany: 2–4 business days
Austria: 3–6 business days
Belgium, the Netherlands, Luxembourg: 3–6 business days
France: 4–7 business days

5. Shipping costs
Shipping costs are clearly displayed at checkout before you place your order. The following standard rates apply to this template:

Germany: €4.90
Germany: Free shipping on orders over €49.00
Austria: €8.90
Belgium, the Netherlands, Luxembourg: €8.90
France: €10.90

6. Express shipping
Express shipping is not currently offered as a standard option. If expedited shipping is available for selected products or promotions, the specific costs and delivery times will be displayed directly at checkout or on the product page.

7. Different delivery times for individual products
If a product has a different delivery time, this will be stated directly on the relevant product detail page. In this case, the delivery period stated there applies.

8. Partial deliveries
We are entitled to make partial deliveries where this is reasonable for you. You will not incur any additional shipping costs as a result.

9. Delivery to DHL Packstations and P.O. boxes
Delivery to DHL Packstations is only possible if this option is technically available at checkout and the relevant product is suitable for this delivery method. Delivery to P.O. boxes is not possible.

10. Undeliverable or unaccepted shipments
Please ensure that your delivery address is complete and correct. If delivery is not possible due to incorrect address details, refusal of delivery, or repeated unsuccessful delivery attempts, and the shipment is returned to us, we may charge you for the costs of reshipping, where legally permissible.

11. Delays
During periods of high demand, promotional campaigns, public holidays, or due to delays caused by the shipping provider, longer delivery times may occur in individual cases. If your delivery is significantly delayed, we will notify you by email.

12. Tracking
Once your order has been dispatched, you will receive a shipping confirmation by email. Where available for the selected shipping method, this email will also include a tracking link.

13. Damaged shipments
Please inspect your goods for visible transport damage as soon as possible after delivery. If you receive damaged products, please contact us promptly with your order number and, where possible, photos of the damaged goods and packaging.

14. Lost shipments
If your shipment is lost in transit, please contact us and include your order number. We will investigate the matter with the shipping provider and arrange a solution.

15. Customs duties and import charges
For deliveries within the EU countries we normally serve, consumers generally do not incur additional customs duties. If we ship to non-EU countries in the future, customs duties, import charges, or handling fees may apply and must be paid by the recipient.

16. Digital products
If digital products are offered in our shop, no physical delivery will take place. Access to digital content will be provided in accordance with the relevant product description, via download, email, or customer account.

17. Contact
BODYPUR®
Email: info@bodypur.de
Response time: usually within 1–2 business days